BUSINESS

Improve Customer SatisfactionAnd Connect to business growth

In order to realize business growth, it is essential to provide “value” that customers will be pleased with. By utilizing NPS (*), we clarify where customers feel “value” in products and services, and enable us to improve activities focused on important points.

(*) “Net Promoter Score”, an index to quantify customer loyalty (attachment / trust degree to companies and brands)

Sales Channels

Various channels can be developed rangingfrom thousands of real stores tostrategic e-commerce development to B2B

caseplay

Such as smartphone cover, smartphone ring holder, or mobile accessories. For more, there are several living IoT products that makes your life a bit more simple and convenient. We are providing sophisticated future digital items that makes you feel stimulate, exciting and fun for example, you might feel like “Oh I always wanted something like this” or “This is funny!”It is planned to expand to 15 stores within 3 years focusing on in-store shops in deparment stores.

E-COMMERCE

Leveraging Caseplay, FOXʼ s owned media EC site, for product reviews and sales promotion as well as having presence at the major EC malls. Builds brand sites when needed.

CARRIER SHOPS

Expansion at 2,500 stores nationwide with each career.

MASS RETAILERS

Products are sold in a wide range of channels including consumer electronics and various retialers / specialty shops. Select products that match the characteristics of each channel.

DEPARTMENT STORE

Expanding to department stores where leading brands and popular fashion brands live together. Approach to sensitive customers is possible.

au WALLET Market

Started in August of 2015, collaborated with Luxa and KDDI delivering carefully selected services / productsCuration type EC site.

B2B

LIFEPROOF is introduced to aircraft maintenance and construction sites . Necessary information is stored in iPad and used for daily inspection and site management. For shock proof and protecting from dropping and from water, oil and dust.

Customer Support

Maximize users andcorporates customers satisfaction

We are preparing a customer support team with deep product understanding and problem-solving skills so that we can accurately respond to the concerns and doubts of the customers. To maximize customer satisfaction, as an important department to make fans of manufacturers and products, we repeatedly conduct trial and error and the entire company is working to improve support skills.

Logistics

Quick and FlexibleCorrespondence.

FOXʼ s logistics center manageswarehousing/shipping processas well as inventory. It offers flexible original servicesuch as bundling and applying stickers on packages

Industrialization

Creating a new business from FOX business

By utilizing products and services handled by FOX and building alliances with a variety of companies, we develop a completely new profit model different from simple merchandising. In addition, we utilize accumulated expertise from business schemes through CX,and also accept orders for customer support both in Japan and overseas.

Marketing

Thinking ʻhow to communicateʼinstead of ʻhow to distributeʼ

FOX creates plans by thinking the best way to communicate the excitement to the customers. Creatives and promotion plans are based on market analysis. It provides solutions which goes beyond distribution such as a value added solution suited to Japan market, authentication support, and localization optimization.

SERVICE BRANDING
In order to providing a good service for customer satisfaction, we are always aware of customer needs, and giving them Japanese own style service.

PROMOTION

We’re giving optimal promotion with partner companies who are professional for media and advertisement planning. We will not miss the timing of sales, leave results, such as explosive product cognitive development using influencer, paper media advertisement for precise blending on the target layer, bold WEB promotion planning and event implementation. We will work together with suppliers to make successful promotion.

CREATIVE

We are creating packages and store displays to realize optimized promotion.Based on proposing lifestyle and understanding the needs of product, we pursuit the best creative services

Support

Optimizationfor Japanese market.

We will support not only technical acceptance required in Japanese market, optimization of languages and applications, but also renewal of manuals and packages for more compliance with Japanese market.

Crowdfunding

Supporting for entry toJapanese Market.

For suppliers aiming to enter Japanese market, we will support for crowdfunding such as “Makuake” “CAMPFIRE” or “kibidango”.

Look For Products

There are stillmany exciting products.

We want our user to understand and experience more good products and services that makes your heart shake than ever. Selecting carefully for more attractive smartphone accessories, IoT product and smartphone mobile from all over the world.

BtoB
LIFEPROOF
Lifeprint
OtterBox(Coming soon)
Armor-X(Coming soon)

BUSINESS

Improve Customer SatisfactionAnd Connect to business growth

©︎2018 FOX.INC